Check out our most frequently asked questions below. If you still need help, please contact us here.

ORDERS

I haven't received an order confirmation

If you haven’t received an order confirmation, it is possible that you’ve entered your email address incorrectly. If so, please let us know and we will send you the order confirmation. In other cases, the order may not have gone through, please contact us before placing another order to avoid duplicated orders.

I still haven't received my order, when is it coming?

It's probably on its way! It happens that customers get an email about their order is available for pick-up, but that the email ended up in spam, so please first check your spam inbox then contact our customer service and we will be more than happy to look into the status of you order!

I can’t find/I've lost my tracking number?

Once your ordered is dispatched you will receive an email with a tracking number. If not, please contact us and we will send you the tracking code for your delivery.

Can I cancel or make changes to my order after I placed it?

Unfortunately, we can't make changes to an existing order placed. However, we may be able to cancel your order before it leaves our warehouse. In that case, please email support@printworksmarket.com with subject title “CANCEL ORDER” and we'll see what we can do.

My discount code isn’t working?

Please contact us and we will help you out!  

What payment options are you offering?

Currently, we are working with Shopify Payments, which we think offers the smoothest payment option for our customers. With Shopify Payments, you can quickly pay by card, invoice, or set up a payment plan. Shopify Payment will send you a payment confirmation after your payment has been issued. 

I have a business and ordering as company. Can I have a copy of the invoice/ receipt for eg. accounting purposes?

Please contact us and we will send you a copy.

SHIPPING & DELIVERY

What delivery options are there, and how does my package arrive?

For shipping within the United States, we offer 3 different delivery options.

Economy 5-8 business days for a price of 8,00 $ USD.

Standard 3-4 business days for a price of 15,00 $ USD

Express 1-2 business days for a price of 25,00 $ USD

Choose the option that suits you best at the checkout. We will then offer you the best delivery company for your address.

Please note, depending on your location or other unexpected circumstances eg. where the carrier is unable to deliver the package, your chosen delivery method might change. After placing your order we will send you a confirmation e-mail. Once your order is dispatched you will receive a tracking code to follow its progress. You will be notified through SMS or email by the carrier when your order is expected to arrive or available for pickup. Packages not retrieved within 14 days will return to PRINTWORKS and you will be responsible for any cost associated with the return of unclaimed packages. For the US this cost is 10,00 $ USD.

How long will delivery take and what are the shipping costs?

For shipping within the United States, we offer 3 different delivery options.

Economy 5-8 business days for a price of 8,00 $ USD.

Standard 3-4 business days for a price of 15,00 $ USD

Express 1-2 business days for a price of 25,00 $ USD

Choose the option that suits you best at the checkout. We will then offer you the best delivery company for your address.

Please note, depending on your location or other unexpected circumstances eg. where the carrier is unable to deliver the package, your chosen delivery method might change. After placing your order we will send you a confirmation e-mail. Once your order is dispatched you will receive a tracking code to follow its progress. You will be notified through SMS or email by the carrier when your order is expected to arrive or available for pickup. Packages not retrieved within 14 days will return to PRINTWORKS and you will be responsible for any cost associated with the return of unclaimed packages. For the US this cost is 10,00 $ USD.

What happens if I don’t collect/pick up my package?

Unfortunately, packages that are not collected/picked up result in high additional shipping cost for us. If you wish to return your purchase, you must collect/pick up the package and send it back to us in the correct manner to avoid extra charges.

What countries do you ship to?

At printworksmarket.us we ship to the United States. If you live in Europe, please visit our european webshop printworksmarket.com

RETURNS AND RECLAMATIONS

How do I return a product?

If you have changed your mind regarding the product you've bought, you are free to return the product. Note that the return must be made within 14 days from the date you received the delivery. During Christmas holiday season, you have extended return time up to 30 days. If you've bought your product from any of our retailers, please contact them directly in case you need to do a return or a reclamation. 

To return an item, please do the following:

1. Send us an email at support@printworksmarket.com with following information:

- Order confirmation number

- Which product you'd like to return

- Reason of return

After that, we'll email you a return label.

2. Ensure that the product is in the same condition as when it was delivered.

3. Please put it in the original package/carton or similar that secures the product from damages

4. Return the products to a service center with the pre-payed return label.


As soon as your products have been received and checked at our warehouse, we will deposit the amount corresponding to the returned item to the account you used at the time of purchase. We will also email you a confirmation of this.

Note that you, the customer will be charged a return shipping cost of 8 USD.

We recommend using a delivery service that gives you a tracking number if the package would get lost as PRINTWORKS cannot be responsible for any loss of goods.

How long time will it take to register a return?

Our aim is to handle your return as soon as possible. However, we reserve the right to process your return within two weeks from when the return was received.

What happens with my payment when I return my order?

When you return has been checked and processed we will issue a credit on your purchase through Shopify Payments. The credit will reflect in your account within 10 business days.

A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Note that you will be charged a return shipping cost of 8 USD.

Is it possible to do an exchange?

At this time, we do not offer product exchanges. If you want to make an exchange, please return the item/items and place a new order online.

My package arrived damaged/incomplete

We are so sorry to hear that! Please let us know as we want to correct it. Please email support@printworksmarket.com with image and description that shows the faulty product together with your order number for faster assistance.

PRODUCT

When is my favorite product back in stock?

The products are produced continuously, which makes it difficult to answer precisely when you can order them again. Please send us an email if you wonder about any specific product. Otherwise, you could check out if any of our resellers happen to have the product you are looking for in stock.

Where are your products produced and in what materials?

The products are designed in Sweden and produced in China. Please check out the product pages to see what materials they contain.

Can the product be customized?

Currently we don’t offer product customizations but we are planning on introducing some customizations in the near future.